We're Here to Help you

Our Top FAQ's 

• Can I still order during Covid 19?
• What currency are the prices I see in the site?
• I just placed an order, when will it ship?
• I am not in love with my order, can it be returned? What if there is an issue?
• Can I cancel my order?
• I have entered an incorrect address what do I do now?
• How long does shipping take?
• I have a question that wasn't answered, can you please help

Orders during Covid 19

Good news up front during covid 19 times: Of course you still can order!

What currency are the prices I see in the site?

All prices are in your local currency.

Where’s my Order?

I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 10-21 days.

Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at thetoysstars@gmail.com

Returning an Item

I am not in love with my order, can it be returned? What if there is an issue?

We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product, we will refund the full amount of your original purchase. Please Include all name and order number on the returned parcels.

Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?

If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at  thetoysstars@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 10-25 business days. 

Contact Us

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to thetoysstars@gmail.com and we will be happy to assist you in any way we can.

We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.

We're Here to Help you

Your ToysStars Team